Returns

WeWe would rather take a piece back than have it sit unloved in a drawer.

Returning a piece

You can return a piece within 30 days of receiving it, unworn and as it arrived, for a refund of what you paid for it.

Write to us first so we know to expect it. Return shipping is yours to cover unless the piece arrived damaged or is not what you ordered.

A piece shipped outside the United States can be returned only for a defect: see Shipping.

Made to order

A piece made to your size or to your wish is paid for when you order it and promised for a week, the week it ships, shown before you pay and in your confirmation email. You can cancel it for a full refund until two weeks before that week begins. If the forge cannot keep that week, we tell you. When the new date is more than a month past the promise, or the piece is delayed a second time, we ask whether you still want it; without your yes the order is canceled and refunded in full. Once it has arrived, it can be returned like any other piece.

Limited warranty

Zilka Forge warrants the forged or cast metal of every piece against faults in our workmanship, for the life of the piece, for as long as we run the forge. Cords wear with use and are not covered. Nor are ordinary wear, the changes in finish and color that come with use (see Care), or damage from an accident or from work done on the piece by someone else.

If a covered piece has a fault, write to admin@zilkaforge.com with your order number, if you have it, and a photograph of the fault, and we reply with where to send the piece. You pay the postage to send it to us; we pay to send it back. We repair it, or replace it with a new one, at no charge. The warranty does not give a refund; within 30 days of receiving a piece you can return it for one, as above.

We are not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Repairs

Forged work is meant to last, and cords and clasps wear before steel does. If a piece of ours needs mending, write to us: we would rather repair it than see it replaced. Mending the warranty does not cover, wear included, is a paid service: we tell you the price first, and the postage both ways is yours.

Refunds

A refund goes back to the payment method you used, usually within a few business days of the piece reaching us.