Shipping

Every piece that leaves the forge is wrapped by the hands that made it.

Where we ship

We ship within the United States, and to Canada and Australia. If you are elsewhere and have your heart set on a piece, write to us and we will see what can be done.

Rates and time

Standard shipping costs $7.00 and arrives in 4 to 10 business days. Orders of $45.00 or more ship free. Local pickup in Outer East Portland is offered, free.

The shipping cost, and any tax that applies, is shown in the payment form before you pay. A piece made to order is promised for a week, the week it ships. Everything in an order ships together, in one parcel, once its last piece is ready.

Shipping abroad

Shipping starts at $14.00 to Canada and $16.00 to Australia, for a parcel up to 8.0 oz. Orders of $400.00 or more ship abroad free. A parcel takes 3 to 12 weeks to arrive abroad, depending on your country's post.

Orders shipped outside the United States may be charged import duties, taxes, and customs or handling fees by the country they go to. These are not included in our prices or in the shipping charge. They are yours to pay, usually to the post or the carrier when the parcel arrives. We cannot mark an order as a gift or declare less than you paid.

Items shipped internationally cannot be returned unless for material defects. If a piece arrives damaged or faulty, tell us within 30 days of receiving it, with a photograph, and we will remake it or refund it without your sending it back.

A parcel that is refused or not collected may come back to us or be abandoned, as your country's post decides. When one comes back, we refund the price of the pieces, less what the shipping cost us. Duties and fees you have paid are not ours to refund.

Tracking

When your order ships you receive an email, with the tracking number when there is one. Signed in, you can follow your orders under Orders.

If something goes wrong

A parcel that arrives damaged, or is lost on its way, is ours to put right. Tell us and we will sort it out. If tracking shows a parcel delivered and you cannot find it, tell us too: we look into each one with you.